jennyarntzen.project

SUMMARY 1. Bring together a group of diverse stakeholders to form a learning cohort. Break the cohort into learning groups - it is important to have representatives from different functional work groups learn together - leadership, administration, management, front-line service; 2. Facilitate a process of cooperative critical inquiry where each learning group is comprised of representatives who have experience in specific dimensions of the system are brought together to identify pressure points and service gaps; 3. Facilitate a process of iterative system design wherein each learning group collaborates to achieve the smallest possible intervention to reduce pressure or fill a service gap; 4. Include a communication management protocol so that working group members have online communication connectivity - for sharing documents, brainstorming, group consultations; include spaces for individual learning group communication, but also inter-group communication, as well as space for individu...